Returning a purchase sucks (for both you and us) but we have tried to make it as painless as possible and have answered your returns questions.
Quick Answer...We've tried to make processing a return as straightforward as possible. Inside the box with your order, you'll find a label accompanied by detailed instructions on how to return your item. This ensures you can easily send back your pur
Quick Answer...Yes, we offer free returns for our UK customers. You'll find a label included with your order that provides detailed instructions on how to process your return at no extra cost. Learn more...We strive to ensure every customer is deligh
Quick Answer...No, we currently only offer free returns for our UK customers. International customers are currently responsible for organising, funding, and shipping their returns. Learn more...We strive to provide a seamless shopping experience for
Quick Answer...Yes, we provide a 30-day returns period from the date of shipping, during which you can return an item for any reason, for a full refund. While returns beyond 30 days are not guaranteed, we encourage you to contact us should you have a
Quick Answer...Discovering a fault in your item is never ideal, and although it is rare, we are fully prepared to address your concerns efficiently. Should you find a fault, contact us at [email protected] with your order details and a description of
Quick Answer...If you've misplaced your free returns label, there's no need to worry. Simply reach out to our award-winning customer care team at [email protected], and we'll promptly arrange for a replacement label to be sent to you. Learn more...We
Quick Answer...It doesn't happen very often, but if you've received an item different from what you ordered, we're here to rectify the situation immediately. Please email us at [email protected] with your order number, and we'll ensure that any incorr
Quick Answer...Under certain conditions, in line with distance selling regulations, your delivery charge will be refunded, including if you cancel your order in accordance with the Consumer Contracts Regulations (2013), cancel before dispatch, or rec
Quick Answer...Yes, you can cancel your order after dispatch. In line with the Consumer Contracts Regulations (2013), you are entitled to cancel your contract within 14 days from the date you receive your order, for any reason, and receive a full ref