Do you offer free international returns?Updated a year ago

Quick Answer...

No, we currently only offer free returns for our UK customers. International customers are currently responsible for organising, funding, and shipping their returns.

Learn more...

We strive to provide a seamless shopping experience for all our customers, regardless of location. However, due to the complexities and costs associated with international shipping, our free returns policy is limited to the UK at this time.


Returns process...

You will need to arrange the return shipment with a courier of your choice.

Repackage the items you wish to return, ensuring they are in their original condition, unused, and with all packaging and tags intact.

All costs associated with the return shipment, including shipping fees, taxes, and duties, are the customer's responsibility.

It’s important to review our Terms of Service for any specific return policies or requirements, such as time frames for returns and condition of the items.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond returns, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their returns process, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.