My light is faulty, what should I do?Updated a year ago

Quick Answer...

Discovering a fault in your item is never ideal, and although it is rare, we are fully prepared to address your concerns efficiently. Should you find a fault, contact us at [email protected] with your order details and a description of the issue.

We're proud to offer a 2-year guarantee on all our products and a lifetime service of free spares and repairs (provided the parts are still in production). Whether you're seeking a repair or need to return a faulty item, we're here to ensure a smooth and satisfactory resolution.

Learn more...

When you choose a light from houseof, you are not just buying a product, you're receiving a commitment to excellence and satisfaction. If you encounter any issues with your purchase, we are committed to working together to resolve it.

If you find a fault with your product, email us at [email protected] with your order number and a comprehensive description of the fault, including videos and photos if possible.

In some cases, inline with our 2 year guarantee, we may be able to offer a repair for the faulty item, extending its lifespan and reducing waste.

Remember to mark your return as faulty on the returns form included with your order. We can then mark your return for inspection to ascertain the fault.

Upon receiving the returned item, our team will conduct a thorough inspection. If validated, we will process your refund immediately. However, if the item is deemed not faulty, this could affect the refund process.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond faulty products, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and any quality issues, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.