Do you offer an extended returns period?Updated a year ago

Quick Answer...

Yes, we provide a 30-day returns period from the date of shipping, during which you can return an item for any reason, for a full refund. While returns beyond 30 days are not guaranteed, we encourage you to contact us should you have a special request, and we'll see how we can assist.

Learn more...

At houseof, we want you to be completely satisfied with your purchase. Understanding that sometimes it takes a bit of time to decide if an item is perfect for your space, we offer an extended 30-day returns window from the date your items were shipped. This policy is designed to give you ample time to evaluate your purchase in the comfort of your own home.

Should you find yourself outside of this 30-day window and feel you need to return an item, we still encourage you to reach out to us. While we can't guarantee a return or refund after 30 days, our customer service team is committed to understanding your situation and exploring possible solutions to ensure your satisfaction.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond returns, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their returns process, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.