Can I have a new returns label?Updated a year ago

Quick Answer...

If you've misplaced your free returns label, there's no need to worry. Simply reach out to our award-winning customer care team at [email protected], and we'll promptly arrange for a replacement label to be sent to you.

Learn more...

We understand that sometimes things can go missing, so we've made it easy to obtain a new returns label should you need one. By contacting our customer care team, you ensure that your return process remains smooth and efficient.

It is important to use the returns label we provide, so that we can accurately track your returned item and process your refund as quickly as possible. Please avoid sending items back without this label, as it may result in delays or issues with processing your return.

Returning an item should be as straightforward and hassle-free as purchasing one. Our dedicated customer care team is here to support you every step of the way, ensuring that even the returns process is illuminated by our commitment to your satisfaction.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond order logistics, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their logistics, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.