I have received the incorrect item?Updated a year ago

Quick Answer...

It doesn't happen very often, but if you've received an item different from what you ordered, we're here to rectify the situation immediately. Please email us at [email protected] with your order number, and we'll ensure that any incorrect items are exchanged or refunded in full as quickly as possible.

Learn more...

Receiving an incorrect item can be frustrating, and at houseof, we aim to resolve such issues swiftly and efficiently. Our process for handling incorrect items is designed to minimise inconvenience and ensure your satisfaction. Here’s what to do:

Contact us imeadiately: As soon as you notice the discrepancy, reach out to us at [email protected]. Providing your order number and a brief description of the incorrect item will help us expedite the process.

Arrange for Exchange or Refund: Once we've verified the error, we'll provide you with instructions on how to return the incorrect item, if necessary, and arrange for the correct item to be sent to you or for a full refund to be issued.

No Additional Costs: We will cover all shipping costs associated with the return of an incorrect item, ensuring that you are not out of pocket due to our mistake.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond delivery errors, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and any delivery mistakes, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.