How do I process a return?Updated a year ago

Quick Answer...

We've tried to make processing a return as straightforward as possible. Inside the box with your order, you'll find a label accompanied by detailed instructions on how to return your item. This ensures you can easily send back your purchase if needed.

Learn more...

We strive to ensure every customer is delighted with their purchase, but we understand that sometimes a return may be necessary. To facilitate this, we include a returns label and clear instructions within the box of every order.


Returns process...

Find the returns label and instructions included in your order's packaging.

Repackage the items you wish to return, ensuring they are in their original condition, unused, and with all packaging and tags intact.

Attach the label to the outside of your package, covering original delivery label.

Drop off your package at your local Post Office.

It’s important to review our Terms of Service for any specific return policies or requirements, such as time frames for returns and condition of the items.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond returns, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their returns process, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.