Will my delivery charge be refunded?Updated a year ago

Quick Answer...

Under certain conditions, in line with distance selling regulations, your delivery charge will be refunded, including if you cancel your order in accordance with the Consumer Contracts Regulations (2013), cancel before dispatch, or receive faulty items due to our oversight.

Learn more...

Understanding your rights as a consumer is important to us at houseof, especially when it comes to refunds on delivery charges. Here's a breakdown of scenarios where your delivery charge would be refunded:

Cancellation under Consumer Contracts Regulations (2013): If you cancel your order in full accordance with these regulations, which allow for the cancellation of online orders within a specified period, your delivery charges will be refunded.

Cancellation before Dispatch: Should you decide to cancel your order before it has been dispatched from our warehouse, we will refund any delivery charges you've paid.

Faulty Items: In the unfortunate event that you receive an item that is faulty due to our responsibility, we will refund the delivery charge as part of our commitment to quality and customer satisfaction.

These policies are in place to ensure that your experience with houseof is fair and transparent, respecting your rights as a consumer while providing a seamless shopping experience.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond delivery charges, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and any delivery charges, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.