Got an issue with your order, want to know why your discount code isn't working or what your payment options are? Your frequently asked order questions.
Quick Answer...We accept a variety of payment options to make your shopping experience seamless and secure. Our accepted payment methods include Visa, Maestro, MasterCard, American Express, Shopify Pay, Apple Pay, Google Pay, PayPal, and Klarna. Lear
Quick Answer...Yes, we offer houseof gift cards. For more details, including how to purchase and redeem them, please visit our Gift Cards page on our website. Learn more...Gift cards are a fantastic way to share the love of design and decor with frie
Quick Answer...Currently, Klarna payments are only available for orders within the UK. We are unable to accept Klarna as a payment method for international orders at this time. Learn more...We aim to offer a variety of payment options to make your sh
Quick Answer...The estimated delivery date varies by product and should be available on the individual products page. If you can't spot it, we are always here to help, please email us at [email protected] you place an order with us, we aim to dis
Quick Answer...Yes, you can easily track your order. If you have a houseof user account, the most up-to-date tracking information is available in your Account Area. Additionally, once your order has been dispatched, we will send you an email with you
Quick Answer...Yes, it's possible to cancel or change your order before it has been dispatched. Should your order already be on its way, you have the option to either reject the delivery upon arrival or accept it and then arrange a return with us. To
Quick Answer...Yes, you can cancel your order after dispatch. In line with the Consumer Contracts Regulations (2013), you are entitled to cancel your contract within 14 days from the date you receive your order, for any reason, and receive a full ref
Quick Answer...Yes, we occasionally provide promo codes that can be used to obtain a discount on specified products. For more information on current promo codes and how to apply them to your purchase, please visit the promo codes section of our Terms
Quick Answer...To use your discount code, simply enter it into the designated box found on the right side of the screen during the checkout process, just above your order's subtotal. Your total will then update to reflect the discounted amount. Learn
Quick Answer...If your discount code isn't working, it could be due to a few reasons such as expiration dates, specific item restrictions, spend restrictions or use restrictions. Ensure you've checked the code's terms, which can typically be found wh
Quick Answer...Yes, we welcome trade enquiries and offer trade discounts. For more detailed information and to discuss your specific needs, please visit our Trade and Partnerships page on our website. Learn more...At houseof, we understand the unique