Why isn’t my discount code working?Updated a year ago

Quick Answer...

If your discount code isn't working, it could be due to a few reasons such as expiration dates, specific item restrictions, spend restrictions or use restrictions. Ensure you've checked the code's terms, which can typically be found wherever you originally obtained the code.

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Encountering issues with a discount code can be frustrating, but there are common explanations for why it might not be working. Here are a few things to check:

Expiration date. Most discount codes have an expiry date. If your code has passed this date, it will no longer be valid.

Item restrictions. Some codes are tailored for specific products or categories. Ensure the items in your cart qualify for the discount.

Spend restrictions. Certain codes require you to reach a minimum order value before they can be applied. Verify if your order is large enough.

Use restrictions. If the code has already been used, it may not be valid for a second use.

Typos or errors. Double-check the code for any incorrect letters or numbers. It’s easy to mistype or overlook a character.

If you've reviewed these factors and your code still isn't working, don't worry, we are here to help. Please email us at [email protected] with the details of your issue, and we'll do our best to resolve it as quickly as possible.

Illuminating support...

Beyond discounts, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their promo codes, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.