Can I cancel my order (before dispatch)?Updated a year ago

Quick Answer...

Yes, it's possible to cancel or change your order before it has been dispatched. Should your order already be on its way, you have the option to either reject the delivery upon arrival or accept it and then arrange a return with us. To cancel your order before dispatch, please contact us immediately at [email protected], including your order number in the email.

Learn more...

Understanding the need for flexibility in online shopping, we aim to accommodate order cancellations or changes before dispatch. The quicker you reach out to us with your cancellation request, the more likely we can process it before your order is sent out. Email us at [email protected] with your order number and any details about the change or cancellation you wish to make.

In instances where the order has already been dispatched, you're still in control. You can opt to refuse the delivery, which will then be returned to us, or you can accept the delivery and initiate a return process if you change your mind. For smooth processing of either option, it's crucial to communicate your decision to us so we can assist you accordingly.

Further details regarding our cancellation policy, including any potential exceptions or conditions, are outlined in our Terms of Service. We strive to ensure that our policies are clear and fair, providing you with confidence and flexibility in your purchasing decisions.

Illuminating support...

Beyond order logistics, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their logistics, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.