Can I cancel my order (after dispatch)?Updated a year ago

Quick Answer...

Yes, you can cancel your order after dispatch. In line with the Consumer Contracts Regulations (2013), you are entitled to cancel your contract within 14 days from the date you receive your order, for any reason, and receive a full refund, including the original shipping charges. You will need to submit your cancellation inline with section 5.6 of our Terms of Service.

Learn more...

To exercise your right to cancel, you will need to return your entire order as per section 7.0 of our Terms of Service. It's important to also provide us with written confirmation of your cancellation. This process involves completing a cancellation form and sending it back to us, alongside proof of your return postage. This ensures that your cancellation will be processed efficiently and your refund is issued promptly, upon receipt of the returned items.

We aim to make this process as straightforward as possible, so if you have any questions or need further assistance with your cancellation, please do not hesitate to reach out to us at [email protected]. Be sure to include your order number in any communications for faster service.

Further details regarding our cancellation policy, including any potential exceptions or conditions, are outlined in our Terms of Service. We strive to ensure that our policies are clear and fair, providing you with confidence and flexibility in your purchasing decisions.

Illuminating support...

Beyond order logistics, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their logistics, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.