Can I track my order?Updated a year ago

Quick Answer...

Yes, you can easily track your order. If you have a houseof user account, the most up-to-date tracking information is available in your Account Area. Additionally, once your order has been dispatched, we will send you an email with your order's tracking link.

Learn more...

We want to ensure that you have a smooth and transparent shopping experience, from browsing our products to receiving your order. Keeping track of your purchase is straightforward, if you've signed up for a houseof user account, simply log in to access the latest tracking details for your order. This feature allows you to see exactly where your items are and when they're expected to arrive at your doorstep.

For added convenience, we also send out a dispatch confirmation email once your order is on its way. This email will include a tracking link, enabling you to follow your order's journey with our courier services. Whether you prefer to check the status through your account or wait for our email updates, we've made sure that staying informed about your order's whereabouts is hassle-free.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond order tracking, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their logistics, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.