When will my order arrive?Updated a year ago

Quick Answer...

The estimated delivery date varies by product and should be available on the individual products page. If you can't spot it, we are always here to help, please email us at [email protected].

When you place an order with us, we aim to dispatch it within 24 hours. Once dispatched, you'll receive an email confirming the actual shipping date. Our goal is to deliver orders within 2 working days of dispatch, with tracked Express 48-hour delivery.

Learn more...

Upon dispatch, we provide a tracking option to monitor your parcel's progress, ensuring transparency and peace of mind throughout the delivery process. Sometimes delays can occur, but we promise to keep you informed every step of the way.

To streamline our shipping process and support environmental sustainability, we group shipments, dispatching your order only when all items are available. This method saves time and reduces emissions but also minimises the risk of items going out of stock.

To learn more about our delivery and return processes check out our Delivery and Returns page.


Taking longer than expected?

You may have unknowingly ordered an item on pre-order. In cases of high demand, some products may be sold on longer lead times before they're available in our warehouse. These items and their expected dispatch dates are always clearly marked on our website, allowing you to secure your purchase ahead of time without missing out.

Illuminating support...

Beyond shipment, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.