We know terms and policies aren't the most exciting thing in the world but we've tried to construct ours in a way that is relatable.
We are houseofdotcom limited (UK company number 11526636), a company registered in England and Wales. Our head office is at:houseofBurnham House, Splash LaneWytonHuntingdonCambridgeshirePE28 2AFUnited KingdomWhenever you shop with us or access our se
Our Privacy Policy sets out how we will use your data. If your details change, remember that you are responsible for updating them.
If you register for an account with us, you must:
We pride ourselves on offering a tailored service, which means not everyone's experience will be the same.4.1 EligibilityYou must be at least 16 years of age to access or use our Service. However some of the products sold through our Service are not
Shipping does not need to be complicated, so we have tried to design our shipping policy to make it as easy as possible for you.6.1 LocationsWe offer, as standard, express 48 hours shipping options to UK addresses (including Highlands and Islands) as
Returning a purchase sucks (for both of us) but we have tried to design our returns policy to make it as easy as possible for you. All returns are subject to approval.7.1 TimeframeYou have 30 days (from the date of shipping) to return an item for abs
We work closely with South Pole to measure and offset the production and usage emissions of our lights. South Pole is a global leader in emission reduction, helping businesses like houseof offset and eventually eliminate their carbon footprint.South
We strive for excellence in everything we create. Occasionally, a manufacturing fault might occur, and when it does, our care club is here to help.Our guarantees are in addition to, and do not affect, the legal rights and remedies that you will have,
All orders are subject to approval. Don’t worry, if there’s an error or issue with your order, we’ll get in touch with you as soon as we spot it and give you the option of re-confirming, canceling, or returning it for a refund.5.1 Pre-ordersWhen you
All houseof lighting goods are produced to the European and British quality and safety standard specification and comply with current legislation. Measurements and wattages are given as a guide and may vary. Please carefully read any literature suppl
From time to time, we may give you promo codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code during the checkout process. Each promo code has its own terms, so make sure you check when you rece
If you’re the lucky recipient of an houseof Gift Card head over to our gift card page to find out how and when your gift card can be used.Gift Cards can’t be used to buy houseof Gift Cards, they can only be used to buy houseof products.If you’re bein
Our Services and the text, graphics, images, photographs, videos, illustrations, trademarks, trade names, service marks, logos, slogans and other content are owned by or licensed to houseof and are protected world-wide. All such rights are reserved.Y
Our conversation with our users is at the heart of our Service and sharing content (i.e. comments, photos, videos) is a huge part of that. If we have featured your content on our website then it is because we love your style, thoughts and vibe.When u
When providing feedback to our Service you agree that:
We reserve the right to suspend access to our Service and close the account of any user who infringes the copyrights of others. If you believe that anything on our Service infringes any copyright that you own or control, please email us as soon as po
It’s fine for you to link to houseof.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.Please don’t link in a way that suggests any form of approval or endorsement by
We really care about your experience shopping with us and we take it really seriously when someone messes with it. Although we work really hard to stop people interfering with our Services, we can’t absolutely guarantee that it will always be secure
To the fullest extent permitted applicable by law, you agree to indemnify, defend, and hold harmless houseof and our directors, officers, employees, partners, consultants, agents and affiliates from and against any loss, liability, claim, demand, dam
We do not control, endorse or take responsibility for any user or third party content available on, or linked to, by our Service.Our Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including,