houseof

<div class="ho-bodyans">We strive for excellence in everything we create. Occasionally, a manufacturing fault might occur, and when it does, our care club is here to help. Our guarantees are in addition to, and do not affect, the legal rights and remedies that you will have, free of charge, against the company who sold you a houseof light (which may or may not be houseof), which includes certain legal rights and remedies in connection with defective products and/or products not provided in accordance with your contract with that organisation. We offer two types of product guarantee, a 1-Year Standard Guarantee with every purchase and a 3-Year Extended Guarantee&#xA0;when you join our&#xA0;<a href="https://www.houseof.com/products/3-year-extended-guarantee">Owners Club</a>. The coverage and claim process for both are outlines in the respective Insurance Product Information Documents (IPID) below: <a class="pdf-button" download="https://cdn.shopify.com/s/files/1/0066/8411/5033/files/1-Year_Standard_Guarantee_IPID.pdf?v=1737669550" href="https://cdn.shopify.com/s/files/1/0066/8411/5033/files/1-Year_Standard_Guarantee_IPID.pdf?v=1737669550"><img src="https://upload.wikimedia.org/wikipedia/commons/8/87/PDF_file_icon.svg" alt="PDF Icon" width="20" class="fr-fic fr-dii">1-Year Standard Guarantee (IPID)</a> <a class="pdf-button" download="https://cdn.shopify.com/s/files/1/0066/8411/5033/files/3-Year_Extended_Guarantee_IPID.pdf?v=1737669521" href="https://cdn.shopify.com/s/files/1/0066/8411/5033/files/3-Year_Extended_Guarantee_IPID.pdf?v=1737669521"><img src="https://upload.wikimedia.org/wikipedia/commons/8/87/PDF_file_icon.svg" alt="PDF Icon" width="20" class="fr-fic fr-dii">3-Year Extended Guarantee (IPID)</a></div>

We strive for excellence in everything we create. Occasionally, a manufacturing fault might occur, and when it does, our care club is here to help.Our guarantees are in addition to, and do not affect, the legal rights and remedies that you will have,

9.0 Guarantees

Out terms of service.

Are your lights dimmable?

Are your lights bathroom suitable?

Are your lights shower suitable?

Are your lights outdoor suitable?

Are your lights class 1 or 2?

Do your lights use 2 or 3 core wire?

Which bulb should I use?

Are your bulbs LED?

Are your bulbs dimmable?

Do your bulbs emit a warm or cool light?

Do your bulbs change colour?

What does "equivalent wattage" mean?

What does "IP44 rated" mean?

What does "LED" mean?

What does "Kelvin" mean?

What does "Lumen" mean?

Technical Qs

Do your lights come with bulbs?

Are your lights easy to assemble?

Are your lights easy to install?

Do you offer an installation service?

Are your lights easy to clean?

Can your packaging be recycled?

Can your lights be recycled?

Do your lights contain plastic?

Do you offer a disposal service?

How long are the cables on your lights?

Where are your lights designed?

Where are your lights made?

Do your lights have a PANTONE®?

Product Qs

When will my pre-order arrive?

My pre-order delivery date has not moved?

Pre-order Qs

What are my payment options?

Do you sell houseof gift cards?

Can I use Klarna internationally?

When will my order arrive?

Can I track my order?

Can I cancel my order (before dispatch)?

Can I cancel my order (after dispatch)?

Do you offer discount codes?

How do I use my discount code?

Why isn’t my discount code working?

Do you offer trade discount?

Order Qs

What are your shipping charges?

When will my items be shipped?

How will my items be shipped?

Do you ship to the EU?

Do you ship internationally?

Can my order be shipped any quicker?

What will happen if I miss my delivery?

Do I need to sign for my order?

Shipping Qs

How do I process a return?

Do you offer free UK returns?

Do you offer free international returns?

Do you offer an extended returns period?

My light is faulty, what should I do?

Can I have a new returns label?

I have received the incorrect item?

Will my delivery charge be refunded?

Return Qs

Frequently asked Qs.

1.0 About these terms

2.0 Privacy

3.0 Accounts

4.0 Access

6.0 Shipping

7.0 Returns

8.0 Carbon offsetting

5.0 Orders

10.0 Standards

11.0 Promos & competitions

12.0 Gift cards

13.0 Our content

14.0 Your content

15.0 Your feedback

16.0 Other people's content

17.0 Links

18.0 Don't be an idiot

19.0 Indemnification

20.0 Disclaimers

1.0 Our privacy promise

2.0 Protecting your privacy

3.0 How we use your data

4.0 How we share your data

5.0 Marketing messages

6.0 Adverts

7.0 Outside of Europe

8.0 How we keep your data

9.0 Your rights

10.0 Changes

11.0 Help

12.0 Reporting vulnerabilities

Our privacy policy.

1.0 Our commitment

2.0 Web accessibility initiative

3.0 Standards

4.0 Exceptions

Our accessibility policy.

9.0 GuaranteesUpdated 6 months ago