6.0 ShippingUpdated 5 hours ago

Shipping does not need to be complicated, so we have tried to design our shipping policy to make it as easy as possible for you.


6.1 Locations

We offer, as standard, express 48 hours shipping options to UK addresses (including Highlands and Islands) as part of our core service.

We offer international shipping options to most countries as part of our core service. We ship internationally on a “Landed Cost Guarantee” basis which means that all applicable VAT, taxes and duties will be added to your order at checkout. We will also ensure your product is packed with all of the relevant customs information, so it breezes through the shipping network.

UK: all of our lamps are British Standards compliant, this means they do not come with an EU Standards compliant plugs. All of our products are tested in-line with British and EU Standards.

NL: all of our lamps come with an EU Standards compliant plugs. All of our products are tested in-line with British and EU Standards.

SE: all of our lamps come with an EU Standards compliant plugs. All of our products are tested in-line with British and EU Standards.

All other countries: all of our lamps are British Standards compliant, this means they do not come with an EU Standards compliant plugs. All of our products are tested in-line with British and EU Standards. If you are shipping outside of these locations you are responsible for the products testing, compliance and safety.


6.2 Dates

When your order has been dispatched we will send you an email to confirm your ‘actual’ shipping date, which should be within 2-3 working days as standard. When you ‘pre-order’ a product, it will not be dispatched immediately but we will give you an 'estimated' dispatch date.

We work really hard to try to meet and match all estimated and actual shipping dates but sometimes there may be delays. We will keep you as updated as we can and you should be able to track your parcel’s progress online.

Please note: We group our shipments to save you time, money and emissions. This means all the products in your order will be shipped at the same time and your order will only dispatch, once all products are available.


6.3 Uk charges

Your shipping charge is calculated using the value of your cart before any charges, promos or discounts are applied.

Our shipping process and all shipping charges are subject to change at any time. Changes will not affect any accepted orders.

6.4 International charges

Your shipping charge is calculated at checkout using your postal address. This charge also includes all applicable VAT, taxes and duties for your postal address.

Our shipping process and all shipping charges are subject to change at any time. Changes will not affect any accepted orders.


6.5 Missed deliveries

Delivery options will vary by country and courier.

If you are not in when we try to deliver or if you miss your delivery, don’t worry. Through our courier service, you should be able to change your ‘actual’ shipping date, arrange for us to leave your parcel somewhere safe at the shipping address, arrange for us to deliver it to your neighbour or local shop, or come to the depot to pick it up.

We are not liable for any courier charges that may result from changes of shipping date or location. After 3 successive missed deliveries, your order will be returned to our warehouse and cancelled [s5.3].


6.6 Undelivered international orders

If your international order is returned to us as undelivered, for example, due to a missed delivery, an incorrect address, failure to clear customs or refusal to accept the parcel. Your refund will be issued minus the original shipping fees. These fees cover the cost of international delivery and are non-refundable.


6.7 Liability

Upon shipping and receipt of your order, to your specified shipping location, you assume all risk of future damage or loss.