7.0 ReturnsUpdated a year ago
Returning a purchase sucks (for both of us) but we have tried to design our returns policy to make it as easy as possible for you. All returns are subject to approval.
7.1 Timeframe
You have 30 days (from the date of shipping) to return an item for absolutely any reason and a full refund. After 30 days, we are under no obligation to provide you with any return or refund but get in touch and we will see what we can do.
You can find additional information on our returns process available on our returns page.
7.2 Charges & Locations
We currently only offer return services to addresses in the UK (including Highlands and Islands), NL and SE. If you chose to return an order from outside of these countries then you assume liability for the organisation, cost and shipment of the return. You can find additional information on our returns process on our returns page.
7.3 Condition
Of course, it’s fine to unbox the product, but please be careful with the packaging and don’t use or install it. All returned items should be sent back in their original condition and packaging (including tags).
If an item is returned to us incomplete, used or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the shipping costs). All goods will be inspected on return.
7.4 Faulty products
Our guarantee policy [s9.0] sets out how we process any items found to be faulty at the point of shipping.
7.5 Incorrect items
We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please email us as soon as possible at [email protected] with:
- Your order number
We will exchange or refund in full [s7.7], any items found to be incorrect.
7.6 Liability
Upon receipt of your return, at our specified returns location, we assume all risk of future damage or loss.
We are not responsible for any items that are returned to us by mistake or returned to us outside of our returns policy and we may ask you to cover the shipping costs if we have to send it back to you. We are not responsible for any charges, incurred by any return, that does not use our standard returns process.
7.7 Refunds
As soon as your return has been received and checked by our returns team, we will email you to let you know. As soon as your refund has been approved, we will email you to let you know. Refunds will be made using your designated payment method [s5.2]. Please allow up to 14 working days after confirmation, for your refund to appear in your account.