5.0 OrdersUpdated a year ago
All orders are subject to approval. Don’t worry, if there’s an error or issue with your order, we’ll get in touch with you as soon as we spot it and give you the option of re-confirming, canceling, or returning it for a refund.
5.1 Pre-orders
When you pre-order a product, it will not be dispatched immediately but we will give you an 'estimated' dispatch date.
We work really hard to try to meet and match all estimated shipping dates but sometimes there may be delays. We will keep you as updated as we can and we will send you email confirmation including an 'actual' shipping date when your order has been dispatched. All other terms still apply.
5.2 Payment
By providing an eligible debit or credit card or other acceptable payment method, you warrant, you are:
- Authorised to use the designated payment method; and
- Authorising us to charge the designated payment method for the total amount of your order (including applicable taxes).
We do not warrant continuous, optimised access to our Service at any specific time, from any specific location, on any specific device.
5.3 Payment with Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to split your payment into 3 monthly instalments. Payment is to be made to Klarna.
5.4 Acceptance
The contract between us is made once your order has been accepted. Your order has been accepted once:
- Payment has been approved and debited; and
- We have sent you email confirmation that your order has been accepted.
- Your order will relate only to those products listed in the email confirmation.
5.5 Cancellation before dispatch
You may be able to cancel or change your order before it has been dispatched. Your order has been dispatched once:
- Your order has been registered as dispatched by our shipping system; or
- Your order has been shipped from our warehouse.
If you want to cancel your order, please email us as soon as possible at [email protected] with:
- Your order number
We reserve the right to cancel your order at any point. Cancelled orders will be fully refunded (including shipping charges), using your designated payment method [s5.2].
5.6 Cancellation after dispatch
In accordance with the Consumer Contracts Regulations (2013) You have 14 days (from the date of receipt) to cancel our contract for absolutely any reason and a full refund (including shipping charges).
You will need to return your entire order in accordance [s7.0] and provide written confirmation of cancellation, so you'll need to complete the attached form and send it back to us along with proof of return postage.
5.7 Stock
All products are subject to availability and our inventory is subject to change at any time, even if we have already accepted your order.
We are a very small, very busy team who try our best to ensure all our stock levels are as accurate and up to date as possible. However sometimes the number of products listed on the site may not reflect the true number of products in our warehouse. If we discover we have made an error on any goods you’ve ordered, we will tell you as soon as we spot it and give you the option of adapting your order or canceling it. If we can’t get in touch with you, we will cancel your order.
We are a very small, very busy team who try our best to ensure all our stock levels are as accurate and up to date as possible. However sometimes the number of products listed on the site may not reflect the true number of products in our warehouse. If we discover we have made an error on any goods you’ve ordered, we will tell you as soon as we spot it and give you the option of adapting your order or canceling it. If we can’t get in touch with you, we will cancel your order.
5.8 Prices and descriptions
We are a very small, very busy team who try our best to ensure all our product descriptions, images, prices and promotions are as accurate and up to date as possible. However sometimes we may price up or describe a product or promotion incorrectly. If we discover we have made an error on any goods you’ve ordered, we will tell you as soon as we spot it and give you the option of re-confirming your order (with the correct details / price) or cancelling it. If we can’t get in touch with you, we will cancel your order.
It is important to note that miss-labelling a price does not constitute “false advertising” and that we are under no legal obligation to provide any product to you at an incorrect price, even after we have accepted your order. All prices are subject to change at any time. Changes will not affect any accepted order, if not made in error.
5.9 Duties, tariffs, taxes, and fees
You are responsible for paying any duties, tariffs, taxes or fees due with respect of your accepted order.
- UK prices include all applicable VAT, taxes and duties.
- NL prices include all applicable VAT, taxes and duties.
- SE prices include all applicable VAT, taxes and duties.
- All applicable VAT, taxes and duties for all other countries will be added at checkout.