Quick Answer...The estimated delivery date for pre-order items varies by product and should be available on the individual products page. If you can't spot it, we are always here to help, please email us at help@houseof.com.While we strive to meet al

<img src="http://bit.ly/4bHJlKT" alt="Verified Answer" class="quick-icon fr-fic fr-dii">Quick Answer... The estimated delivery date for pre-order items varies by product and should be available on the individual products page. If you can&apos;t spot it, we are always here to help, please email us at&#xA0;<a data-fr-linked="true" href="mailto:help@houseof.com" id="isPasted">help@houseof.com</a>. While we strive to meet all estimates consistently, adjustments, either earlier or later, may occur based on production and supply factors. We&apos;re committed to keeping you informed of any changes by updating the &quot;delivered by&quot; timeframe on the pre-order product page.Learn more... When you reserve an item through pre-order at houseof.com, you&apos;re securing your purchase ahead of its stock availability. Each pre-order product page clearly outlines the expected shipping date, though these dates can occasionally shift due to unforeseen circumstances. Upon dispatch, we&apos;ll promptly notify you via email with a confirmation of the actual shipping date. Our standard procedure is to dispatch your order as quickly as possible, using a fully tracked service so you can follow its journey from our warehouse to your door. We&#x2019;ll keep you updated every step of the way, and your tracking link will always show the latest information. To learn more about our delivery and return processes check out our&#xA0;<a href="https://www.houseof.com/pages/delivery-returns" rel="noopener noreferrer" target="_blank">Delivery and Returns page</a>. Understanding Pre-Orders... Pre-ordering allows you to claim new or popular items before they become widely available, ensuring you don&apos;t miss out due to high demand. This system can lead to a bit of a wait, but it guarantees that your desired product is reserved just for you. We always strive to communicate transparently about expected dispatch dates, and should any delays occur, we&apos;re committed to keeping you informed every step of the way. In our effort to support environmental sustainability and efficiency, we dispatch orders only once all items are ready for shipment.Illuminating support... In our effort to support environmental sustainability and efficiency, we dispatch orders only once all items are ready for shipment. This approach not only reduces the environmental impact but also minimises the risk of items being out of stock after you&apos;ve placed your order. For more details on our delivery and return policies, please visit our Delivery and Returns page. For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at <a data-fr-linked="true" href="mailto:help@houseof.com">help@houseof.com</a>. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.

When will my pre-order arrive?

<img src="http://bit.ly/4bHJlKT" alt="Verified Answer" class="quick-icon fr-fic fr-dii">Quick Answer... The estimated delivery date for pre-order items varies by product and should be available on the individual products page. If you can&apos;t spot it, we are always here to help, please email us at&#xA0;<a href="mailto:help@houseof.com">help@houseof.com</a>. While we strive to meet all estimates consistently, adjustments, either earlier or later, may occur based on production and supply factors. We&apos;re committed to keeping you informed of any changes by updating the &quot;delivered by&quot; timeframe on the pre-order product page.Learn more... When you place a pre-order with us, you&apos;re showing a tremendous amount of trust in our ability to deliver a product that meets your expectations. We understand the importance of this and work diligently to ensure that our estimated dispatch dates are accurate. These dates are based on our current production schedules and supply chain logistics, which we monitor closely. Pre-order products, by nature, have lead times that can vary due to a range of factors beyond our control, such as manufacturing delays or logistical challenges. Unlike in-stock items whose availability is more predictable, pre-order items can encounter unforeseen delays. Communication... We aim to be transparent and proactive in our communication. If there&apos;s a change to your pre-order&apos;s estimated dispatch date, we will update the information on the product page to reflect the new timeframe, whether it&apos;s an advancement or a delay. This commitment to transparency ensures that you are always informed and can plan accordingly. We deeply value the patience and trust our pre-order customers place in us. If you have any concerns about your pre-order or if the adjusted timeline impacts your plans, please reach out to us directly at&#xA0;<a href="mailto:help@houseof.com">help@houseof.com</a>. Our team is here to assist with any questions you may have and to provide support throughout the pre-order process. To learn more about our delivery and return processes check out our <a href="https://www.houseof.com/pages/delivery-returns" rel="noopener noreferrer" target="_blank">Delivery and Returns page</a>.Illuminating support... Beyond shipment, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible. For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at <a data-fr-linked="true" href="mailto:help@houseof.com">help@houseof.com</a>. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.

My pre-order delivery date has not moved?

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How long until my product arrives? Why hasn't my item's shipping date changed since I ordered? We've answered your most common pre-order conundrums.

Pre-order Qs

Frequently asked Qs.

Are your lights dimmable?

Are your lights bathroom suitable?

Are your lights shower suitable?

Are your lights outdoor suitable?

Are your lights class 1 or 2?

Do your lights use 2 or 3 core wire?

Which bulb should I use?

Are your bulbs LED?

Are your bulbs dimmable?

Do your bulbs emit a warm or cool light?

Do your bulbs change colour?

What does "equivalent wattage" mean?

What does "IP44 rated" mean?

What does "LED" mean?

What does "Kelvin" mean?

What does "Lumen" mean?

Technical Qs

Do your lights come with bulbs?

Are your lights easy to assemble?

Are your lights easy to install?

Do you offer an installation service?

Are your lights easy to clean?

Can your packaging be recycled?

Can your lights be recycled?

Do your lights contain plastic?

Do you offer a disposal service?

How long are the cables on your lights?

Where are your lights designed?

Where are your lights made?

Do your lights have a PANTONE®?

Product Qs

What are my payment options?

Do you sell houseof gift cards?

Can I use Klarna internationally?

When will my order arrive?

Can I track my order?

Can I cancel my order (before dispatch)?

Can I cancel my order (after dispatch)?

Do you offer discount codes?

How do I use my discount code?

Why isn’t my discount code working?

Do you offer trade discount?

Order Qs

What are your shipping charges?

When will my items be shipped?

How will my items be shipped?

Do you ship to the EU?

Do you ship internationally?

Can my order be shipped any quicker?

What will happen if I miss my delivery?

Do I need to sign for my order?

Shipping Qs

How do I process a return?

Do you offer free UK returns?

Do you offer free international returns?

Do you offer an extended returns period?

My light is faulty, what should I do?

Can I have a new returns label?

I have received the incorrect item?

Will my delivery charge be refunded?

Return Qs

1.0 About these terms

2.0 Privacy

3.0 Accounts

4.0 Access

6.0 Shipping

7.0 Returns

8.0 Carbon offsetting

9.0 Guarantees

5.0 Orders

10.0 Standards

11.0 Promos & competitions

12.0 Gift cards

13.0 Our content

14.0 Your content

15.0 Your feedback

16.0 Other people's content

17.0 Links

18.0 Don't be an idiot

19.0 Indemnification

20.0 Disclaimers

Out terms of service.

1.0 Our privacy promise

2.0 Protecting your privacy

3.0 How we use your data

4.0 How we share your data

5.0 Marketing messages

6.0 Adverts

7.0 Outside of Europe

8.0 How we keep your data

9.0 Your rights

10.0 Changes

11.0 Help

12.0 Reporting vulnerabilities

Our privacy policy.

1.0 Our commitment

2.0 Web accessibility initiative

3.0 Standards

4.0 Exceptions

Our accessibility policy.