My pre-order delivery date has not moved?Updated a year ago

Quick Answer...

The estimated delivery date for pre-order items varies by product and should be available on the individual products page. If you can't spot it, we are always here to help, please email us at [email protected].

While we strive to meet all estimates consistently, adjustments, either earlier or later, may occur based on production and supply factors. We're committed to keeping you informed of any changes by updating the "delivered by" timeframe on the pre-order product page.

Learn more...

When you place a pre-order with us, you're showing a tremendous amount of trust in our ability to deliver a product that meets your expectations. We understand the importance of this and work diligently to ensure that our estimated dispatch dates are accurate. These dates are based on our current production schedules and supply chain logistics, which we monitor closely.

Pre-order products, by nature, have lead times that can vary due to a range of factors beyond our control, such as manufacturing delays or logistical challenges. Unlike in-stock items whose availability is more predictable, pre-order items can encounter unforeseen delays.


Communication...

We aim to be transparent and proactive in our communication. If there's a change to your pre-order's estimated dispatch date, we will update the information on the product page to reflect the new timeframe, whether it's an advancement or a delay. This commitment to transparency ensures that you are always informed and can plan accordingly.

We deeply value the patience and trust our pre-order customers place in us. If you have any concerns about your pre-order or if the adjusted timeline impacts your plans, please reach out to us directly at [email protected]. Our team is here to assist with any questions you may have and to provide support throughout the pre-order process.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond shipment, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.