When will my pre-order arrive?Updated a year ago

Quick Answer...

The estimated delivery date for pre-order items varies by product and should be available on the individual products page. If you can't spot it, we are always here to help, please email us at [email protected].

While we strive to meet all estimates consistently, adjustments, either earlier or later, may occur based on production and supply factors. We're committed to keeping you informed of any changes by updating the "delivered by" timeframe on the pre-order product page.

Learn more...

When you reserve an item through pre-order at houseof.com, you're securing your purchase ahead of its stock availability. Each pre-order product page clearly outlines the expected shipping date, though these dates can occasionally shift due to unforeseen circumstances. Upon dispatch, we'll promptly notify you via email with a confirmation of the actual shipping date. Our standard procedure aims to ensure your order arrives within 2 working days after dispatch, equipped with tracked Express 48-hour delivery for your convenience and peace of mind.

To learn more about our delivery and return processes check out our Delivery and Returns page.


Understanding Pre-Orders...

Pre-ordering allows you to claim new or popular items before they become widely available, ensuring you don't miss out due to high demand. This system can lead to a bit of a wait, but it guarantees that your desired product is reserved just for you. We always strive to communicate transparently about expected dispatch dates, and should any delays occur, we're committed to keeping you informed every step of the way.

In our effort to support environmental sustainability and efficiency, we dispatch orders only once all items are ready for shipment.

Illuminating support...

In our effort to support environmental sustainability and efficiency, we dispatch orders only once all items are ready for shipment. This approach not only reduces the environmental impact but also minimises the risk of items being out of stock after you've placed your order. For more details on our delivery and return policies, please visit our Delivery and Returns page.

For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.