How will my items be shipped?Updated a year ago

Quick Answer...

Your items will be shipped via our trusted couriers, Royal Mail and Parcelforce, ensuring secure and efficient delivery to your destination. Upon dispatch, you'll receive a unique tracking number for your shipment.

To save you time and money, items in your order will always be shipped together. If you prefer to receive your items separately, please place multiple orders.

Learn more...

Ensuring your items reach you safely and promptly is our priority, which is why we utilise trusted couriers like Royal Mail and Parcelforce for all deliveries. Upon your order's dispatch, a unique tracking number will be provided, allowing you to stay updated on your shipment’s journey.

To offer value and reduce our carbon footprint, we ship items together. If individual deliveries are required, placing separate orders for each item is advised.

To learn more about our delivery and return processes check out our Delivery and Returns page.


Missed deliveries...

If you happen to miss a delivery, there's no need for concern. Our courier service offers flexible solutions to accommodate your schedule.

You have the option to reschedule your delivery for a more convenient date.

Or arrange for the parcel to be left in a safe location at your address.

Or have the parcel delivered to a neighbour, local shop or delivery depot.

Please note, while we strive to make the delivery process as convenient as possible, we are not responsible for any additional courier charges incurred due to changes in the delivery date or location. Should there be 3 successive failed delivery attempts, your order will be returned to our warehouse and cancelled in accordance with section 5.3 of our Terms of Service.

Illuminating support...

Beyond shipment, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their delivery logistics, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.