What will happen if I miss my delivery?Updated a year ago

Quick Answer...

If you're not available when we attempt delivery, there's no need to worry. Our courier service offers flexible solutions to help you manage your delivery and accommodate your schedule. After three unsuccessful delivery attempts, in accordance with our policy, your order will be cancelled and returned to us.

Learn more...

We understand that you may not always be at home to receive your delivery, we've partnered with courier services that provide several convenient solutions for managing your delivery preferences.

You have the option to reschedule your delivery for a more convenient date.

Or arrange for the parcel to be left in a safe location at your address.

Or have the parcel delivered to a neighbour, local shop or delivery depot.

It's important to manage your delivery after a missed attempt, to avoid the package being returned to our warehouse. After three unsuccessful delivery attempts, in accordance with our policy, your order will be cancelled and returned to us.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond shipment, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.