What are your shipping charges?Updated 10 months ago

Domestic rates explained...

We aim to make our shipping charges as straightforward and fair as possible. Your shipping fee is directly related to the subtotal of your cart before discounts. This approach (on average) ensures that the shipping cost accurately reflects the size and weight of your order, as well as the complexity of shipping larger or multiple items.

Our shipping fees are designed to cover the actual costs of delivering your order, which vary based on the size, weight, and number of packages, as well as the delivery destination. Managing the logistics of shipping, especially for larger or multiple items, is both complex and costly, particularly for a small business like ours.

By aligning our shipping charges with the cart value, we acknowledge that higher-value orders typically involve larger or more items, necessitating higher shipping costs. This tiered pricing model allows us to provide a transparent indication of the total cost before you reach the checkout and keep our shipping fees as reasonable as possible, balancing the need to cover logistical expenses with the desire to offer you value.

This pricing strategy ensures you're not overcharged for smaller orders, while also reflecting the increased costs associated with shipping larger orders. It’s a balanced approach that allows us to maintain high standards of service across all order sizes.


International rates explained...

Understanding that international shipping can often seem complex due to various taxes and duties, we've partnered with Zonos, a leading platform in global e-commerce solutions, to streamline this process.

Your shipping charge is dynamically calculated at checkout. Once you enter your postal address, Zonos takes over to assess the best shipping rates, factoring in the weight and dimensions of your purchase, along with the distance to your location. This technology ensures you get the most accurate and cost-effective shipping options available.

One of the benefits of our shipping process is the inclusion of all applicable VAT, taxes, and duties in your shipping charge. This approach removes the guesswork and potential post-purchase costs, providing a transparent total cost at the time of your order. By handling these details on your behalf, we aim to make international purchases as straightforward as domestic ones.

With the help of Zonos, we're able to provide a seamless and transparent international shopping experience. So, wherever you are, you can illuminate your space with our distinctive designs without worrying about the complexities of international shipping.

Illuminating support...

Beyond shipping, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their delivery logistics, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.