Do I need to sign for my order?Updated a year ago

Quick Answer...

While we recommend being present to receive your delivery personally, we understand that this may not always be possible. Once your order has been dispatched, you can make alternative arrangements with the courier to accommodate your schedule.

Learn more...

Ensuring the safe arrival of your houseof items is important to us. Typically, a signature upon delivery provides confirmation that your order has been received securely. However, we also recognise the need for flexibility in today's busy world. That's why, after dispatch, our courier services offer various options to suit your availability.

You have the option to reschedule your delivery for a more convenient date.

Or arrange for the parcel to be left in a safe location at your address.

Or have the parcel delivered to a neighbour, local shop or delivery depot.

To learn more about our delivery and return processes check out our Delivery and Returns page.

Illuminating support...

Beyond shipment, understanding the broader aspects of lighting design can significantly enhance the ambiance and functionality of your space. From the right type of lighting (ambient, task, accent) to how different fixtures (ceiling, wall, table and floor) work together, our goal is not just to sell you a light but to illuminate your world in the most beautiful, efficient, and harmonious way possible.

For further assistance, insights, or queries regarding our products and their estimated delivery, our customer support team is eagerly waiting to assist. Please email us at [email protected]. Dive into our blog and help centre for more lighting tips and advice, and let us help you make your home shine in its best light.