houseof

<div class="ho-bodyans"><p>We always want to hear from our customers (especially if you feel we&#x2019;ve let you down or could do better). If you...</p><br><ul><li style="font-size: 16px;">have any questions or feedback about this notice; or</li><li style="font-size: 16px;">would like us to stop using your information; or</li><li style="font-size: 16px;">want to exercise any of your rights as set out above, or have a complaint.</li></ul><p>Please email us at <a data-fr-linked="true" href="mailto:help@houseof.com" id="isPasted">help@houseof.com</a> and we will work with you to resolve any issues you&#x2019;re having with our Service.</p></div>

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you... Please email us at help@houseof.com and we will work with you to resolve any issues you’re having with our Service.

11.0 Help

Our privacy policy.

Are your lights dimmable?

Are your lights bathroom suitable?

Are your lights shower suitable?

Are your lights outdoor suitable?

Are your lights class 1 or 2?

Do your lights use 2 or 3 core wire?

Which bulb should I use?

Are your bulbs LED?

Are your bulbs dimmable?

Do your bulbs emit a warm or cool light?

Do your bulbs change colour?

What does "equivalent wattage" mean?

What does "IP44 rated" mean?

What does "LED" mean?

What does "Kelvin" mean?

What does "Lumen" mean?

Technical Qs

Do your lights come with bulbs?

Are your lights easy to assemble?

Are your lights easy to install?

Do you offer an installation service?

Are your lights easy to clean?

Can your packaging be recycled?

Can your lights be recycled?

Do your lights contain plastic?

Do you offer a disposal service?

How long are the cables on your lights?

Where are your lights designed?

Where are your lights made?

Do your lights have a PANTONE®?

Product Qs

When will my pre-order arrive?

My pre-order delivery date has not moved?

Pre-order Qs

What are my payment options?

Do you sell houseof gift cards?

Can I use Klarna internationally?

When will my order arrive?

Can I track my order?

Can I cancel my order (before dispatch)?

Can I cancel my order (after dispatch)?

Do you offer discount codes?

How do I use my discount code?

Why isn’t my discount code working?

Do you offer trade discount?

Order Qs

What are your shipping charges?

When will my items be shipped?

How will my items be shipped?

Do you ship to the EU?

Do you ship internationally?

Can my order be shipped any quicker?

What will happen if I miss my delivery?

Do I need to sign for my order?

Shipping Qs

How do I process a return?

Do you offer free UK returns?

Do you offer free international returns?

Do you offer an extended returns period?

My light is faulty, what should I do?

Can I have a new returns label?

I have received the incorrect item?

Will my delivery charge be refunded?

Return Qs

Frequently asked Qs.

1.0 About these terms

2.0 Privacy

3.0 Accounts

4.0 Access

6.0 Shipping

7.0 Returns

8.0 Carbon offsetting

9.0 Guarantees

5.0 Orders

10.0 Standards

11.0 Promos & competitions

12.0 Gift cards

13.0 Our content

14.0 Your content

15.0 Your feedback

16.0 Other people's content

17.0 Links

18.0 Don't be an idiot

19.0 Indemnification

20.0 Disclaimers

Out terms of service.

1.0 Our privacy promise

2.0 Protecting your privacy

3.0 How we use your data

4.0 How we share your data

5.0 Marketing messages

6.0 Adverts

7.0 Outside of Europe

8.0 How we keep your data

9.0 Your rights

10.0 Changes

12.0 Reporting vulnerabilities

1.0 Our commitment

2.0 Web accessibility initiative

3.0 Standards

4.0 Exceptions

Our accessibility policy.

11.0 HelpUpdated a year ago